FAQ

Dynamic Template Does Not Load Correctly

Display Dynamic Template

In case you have problems with the display of the dynamic template this can have several causes.

Error description
Solutions

Template file isn't being loaded. The payment mask is displayed in the design of the PSP.

This can have several reasons:

  • Please make sure that the settings under 'Template' (cf. above, especially the protocol of the host-name) have been correctly configured.
  • The server of the Payment Service Provider is being blocked (cf. preceeding section).

CSS file isn't being loading.

Certain browsers prohibit the loading of CSS files from "untrusted" resources. A smooth usage of the dynamic template requires a SSL-certificate.

Missing Base-tag

If you are using the template function, it is possible that the CSS files and the pictures aren't loaded in the PSP's interface. The solution is to insert the base-tag at the beginning of the "<head>" tags in the template:
<base href="http(s)://www.your-store.com/your-dir/" />